Returns & Refunds Policy

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At The Beauty Clinic, we want you to be completely happy with your purchase.

If you are not satisfied, please see our policy below.

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1. Your Right to Cancel - 14 Days

In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your online order within 14 days from the day after you receive your goods. You do not need to give a reason.

To cancel, you must email us at [insert your email] within 14 days with your order number. You then have a further 14 days to return the item.

 

2. Items That Cannot Be Returned - Hygiene Reasons

For health and hygiene reasons, we cannot accept returns on the following unless they are faulty or not as described:

•  Any skincare, makeup, lashes, or beauty products where the seal, cellophane, or hygiene seal has been broken or removed

•  Opened or used products

•  Eyelash extension aftercare kits, makeup brushes, sponges, and applicators

•  Personalised or made-to-order items

•  Gift vouchers

•  Sale or clearance items (unless faulty)

If you are unsure about a product, please contact us before opening it.

 

3. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery at thebeautycliniccottingham@hotmail.com with your order number and photos of the issue.

We will arrange a replacement or full refund including standard delivery costs, at no extra cost to you. You will not need to pay for return postage for faulty items.

 

4. How to Return an Item

1.   Email us at thebeautycliniccottingham@hotmail.com to request a return.

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2.   Items must be returned unused, unopened, in original packaging with all tags attached.

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3.   You are responsible for return postage costs unless the item is faulty. We recommend using a tracked service as we cannot be responsible for items lost in transit.

 

4.   Please send returns to:

The Beauty Clinic

104a King Street

Cottingham

East Yorkshire 

HU16 5QE

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5. Refunds

Once we have received and inspected your return, we will notify you by email.

If approved, your refund will be processed within 5-7 working days to your original payment method. Delivery charges are only refundable if you are returning your entire order, or if the item is faulty.

Refunds for Click & Collect orders will be processed in the same way.

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6. Gift Vouchers & Clinic Treatments

Gift vouchers are non-refundable and non-transferable for cash.

Treatment bookings and deposits are subject to our separate Cancellation Policy.

Treatments themselves cannot be refunded once performed.

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7. Need Help?

If you have any questions about a return, please contact us:

Email: thebeautycliniccottingham@hotmail.com

Phone: 01482 875329